Is a credit card required for my free trial?
No. A credit card is not required for a free trial – so you can sign up with no commitment.
What is the best browser for running OrgChart Now?
All major browsers are supported (Internet Explorer, Chrome and FireFox). Currently, the fastest browser is Google Chrome. If you are creating complex charts, we recommend using Google Chrome.
What are the browser requirements for running OrgChart Now?
Google Chrome – release 30 or later. FireFox – release 27 or later. Internet Explorer 10 or later.
Does OrgChart Now work on a Mac?
Yes. We recommend that you use Google Chrome if running on a Mac.
What is the best way to get started?
Watch “how to” videos on our YouTube Channel or request a free training session. OrgChart Now also includes a number of tutorials in the help documentation (accessible directly from within the product).
What happens when my free trial ends?
At the end of your free trial, you will automatically be downgraded to a free read only account and will still have access to all your documents.
What are the internet connection requirements for using OrgChart Now?
OrgChart Now is available anywhere you have an internet connection. You don’t even need a particularly fast connection – OrgChart Now works fine at your local coffee shop.
How can purchase for OrgChart Now?
You can pay for your annual subscription via credit card or through a purchase order. Contact [email protected] for more information or simply purchase through the online store.
How do I cancel my OrgChart Now subscription?
Send an email to [email protected].
Are any special rates available?
Discounts are available for education, government and non-profit organisations. Volume discounts are also available. Contact [email protected] for a discount coupon.
What is the best way to get help on a specific topic?
OrgChart Now includes a ‘topics’ section in the help documentation (accessible directly from within the product). Try searching the help for information on your topic. Also, don’t hesitate to contact us if you need help ([email protected]).
I can’t get the exact result that I need. What should I do?
Let us know about your issue. We’ll let you know when we can address your issue. We release new version every month – you automatically get bug fixes and enhancements as part of your subscription.
Is my data secure?
Yes, we take information security seriously. We only partner with hosting companies that meet or exceed industry standards with respect to information security.
Can I collaborate with others during the free trial?
Yes. Contact us if you would like to add additional users to your free trial account.
